Privacy Policy

Last Updated: February 12, 2026

This Privacy Policy describes how SYSTELLAR, S.L. ("SYSTELLAR", "we", "us", or "our") processes personal data in connection with the synapse™ platform and the associated website, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law.

1. Data Controller

  • Data Controller: SYSTELLAR, S.L.
  • Registered office: C/ Sant Roc 9, Sant Julia de Vilatorta, Barcelona 08504, Spain
  • Tax ID (NIF/CIF): [Pending confirmation]
  • Email: info@systellar-space.com

SYSTELLAR operates the synapse™ platform and associated website.

2. Categories of Personal Data

We may process the following categories of personal data:

a) Identification and Account Data

  • Name and surname
  • Corporate email address
  • Company name
  • Professional role
  • Login credentials

b) Technical and Usage Data

  • IP address
  • Browser type and device information
  • Log-in timestamps
  • System logs
  • Platform interaction metadata (navigation events, feature usage, performance metrics)

c) Communications Data

  • Messages sent via contact forms
  • Support requests
  • Email correspondence

d) Data Uploaded by Users

  • Information entered, uploaded, or generated within the platform by users

SYSTELLAR does not access or use user-uploaded content for commercial exploitation, marketing purposes, or model training, except where strictly necessary to provide technical support or ensure platform security.

3. Purposes of Processing

Personal data are processed for the following purposes:

  • Account management and platform access (user registration, authentication, user administration)
  • Provision and improvement of the service (platform functionality, technical maintenance, performance monitoring)
  • Security management
  • Customer support and communications (responding to inquiries and incident resolution)
  • Legal and regulatory compliance (including prevention of misuse or fraud)

We do not use personal data for automated decision-making or profiling with legal or similarly significant effects.

4. Legal Basis for Processing

Processing is based on one or more of the following legal grounds:

  • Performance of a service requested by the user (Article 6(1)(b) GDPR)
  • Compliance with legal obligations (Article 6(1)(c) GDPR)
  • Legitimate interest in maintaining platform security and operational integrity (Article 6(1)(f) GDPR)
  • User consent, where required (Article 6(1)(a) GDPR)

5. Data Sharing

SYSTELLAR does not sell, rent, or trade user data.

When required to provide and secure the service, we may share relevant user data, including account data, technical and usage data, communications data, and user-uploaded platform data, limited to what is necessary for the stated purpose.

User data uploaded within the platform is not sold or disclosed for commercial exploitation. It is shared only where necessary for hosting and service delivery, technical support and security operations, compliance with legal obligations, or upon documented customer instruction.

User data may be shared only with:

  • Cloud infrastructure providers necessary for hosting the platform
  • IT service providers supporting system operation
  • Professional advisors (legal, accounting)
  • Public authorities where legally required

Where service providers process data on our behalf, appropriate data protection safeguards are implemented.

If transferred user data includes personal data and is transferred outside the European Economic Area (EEA), adequate safeguards under Chapter V GDPR will be ensured.

6. Data Retention

Personal data are retained only for as long as necessary to:

  • Maintain user accounts
  • Provide the requested services
  • Comply with legal obligations

Inactive accounts may be deleted after a reasonable period of inactivity.

Where legally required, certain data may be retained for statutory limitation periods.

7. Security Measures

SYSTELLAR implements appropriate technical and organizational measures designed to ensure:

  • Confidentiality
  • Integrity
  • Availability
  • Resilience of systems

These measures include access controls, secure authentication mechanisms, infrastructure protection, and restricted personnel access.

8. Artificial Intelligence Technologies

The platform may incorporate artificial intelligence or machine learning components.

User-uploaded data, content, or results are not used for training models or improving algorithms unless explicit authorization is obtained.

9. User Rights

Users may exercise the following rights under GDPR:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

Requests may be submitted to info@systellar-space.com.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos - AEPD): www.aepd.es.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Material updates will be communicated where required.

Related Policies

For additional information about cookies and tracking technologies, please review our Cookie Policy.

Contact

For privacy-related questions, contact info@systellar-space.com.